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Easy to use.Easy to down load courses to PC and transfer to Caddy 11.One course was not in their data base. I asked to have it added,it was added in less than a week.Copyed the courses to a CD ,also have them on PC hard drive.Easy to read in bright sun light.I've used it about ten times ,at two different courses with rechargeable batteries ,the batteries last about 3 18 hole outings.Great product ,could not be happier.
Numerous emails to support. With WAAS off, you can see it drift rather than the wild jumps. I think when they got it, they loaded a test course on it, turned it off and set it on the shelf for a week, and then notified me they couldn't duplicate the failure and were sending it back.What a bunch of b.s. Usually jumps 10 yds. Usually not more than 1 yd.
Then it developed a drift/jump problem. It is similar in scope to a problem Garmin had with an automotive GPS where your position could jump between a frontage road and a highway. with no problem. They had me try WAAS and Stabilizer settings on/off, plus several resets.
The warranty is useless.What I see: after being in one position and unit has stabilized, the readings (green distances or shot distance) will start jumping all over. 25 - 18-hole rounds since the failure started, I have only observed it NOT jump around twice while in one position for about 2 mins.I'm pretty sure that they need a software fix and don't have the expertise to do it. or more (WAAS on). All no help. And they finally released a fix for it.
Had the unit 10 wks. MTTF (mean-time-to-failure) = 5 seconds. The range with WAAS on is usually 4 to 27 yds. In approx. You can do a google search or check golf forums and find otherwise. Both use SiRF chipsets.Also, in July I reported a course with 17 holes with center of green off by 18 yds.(1 hole off by 16 yds). off against other units or known good markings.
Never heard back from them. Their response - "The issue you are describing has never been reported on a Caddie II and we have thousands of devices out in the market." - which is a lie. I offered to send signed statements by witnesses observing this, or a short video clip showing it, and they rejected those ideas.They finally gave me an RMA and I sent the unit in. They had thousands of unit that were working ok, but some failed.
Works fairly good. Some courses the yardage seems to be off, some OK.The biggest problem is the it goes through batteries very quickly. I was told to get rechargeable batteries which I did, but I have to turn the unit off between holes to save energy. It makes it hard to use since when you turn it back on you need to scroll back through the holes to get to the one you are playing.
Very poor customer service regarding mapping courses. I've been waiting for 1 month for them to map a course. In another case they told me that a course couild not be mapped. I checked Sky Caddie web site and they have both courses mapped.
If you read the reviews, at the time I wrote this, the 5 star reviews are from 2006. Like many of the 1 star reviews, mine kept droping course data. I just sent my iGolf Caddie II back in for exchange. all the 2 and 1 star review are from latter 2007 and 2008. When I contacted iGolf, they said they were aware of this problem, and since my units warranty had just expired, I could get the $30 subscription which extended the warranty to 1 year. I did this and have sent the unit back in. When the iGolf doesn't drop the courses, it does work as advertised and is fun, as I'm sure any golf gps is. I just wish it was rechargable by simply plugging in.
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